It is important that you enter your address correctly as our mailing program will not capitalize, punctuate, or space for you. If your package is to arrive at a commercial address (i.e. office) please indicate that your order is to be delivered in care of the company name. The postal service does not and will not recognize individuals at commercial addresses. Failure to input any part of your address will cause delays in your shipment and create added expense. Eyefashiostore.com will not refund or exchange products that were shipped to an address with missing information which will result in the order being undeliverable.

 

We are happy to offer a one-time return / exchange policy on any new and unused eyeglass frames within 14 days or sunglasses within 7 days of your receipt of the product. Products that are returned and not exchanged will be charged a 15% restocking fee. Customer is responsible for shipping costs on all returned / exchanged orders.

 

In the case where the glasses you received from us are defective, please see below guidelines:

 

Returning / exchanging defective merchandise:

All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths and case where applicable.

 

Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at admin@eyewearium.com. The RMA number must be written on the outside of the package and/or on the return shipping label. All returns must be prepaid. Any returned items that are not accompanied by an official RMA number will not be accepted.  

 

Returns must be sent prepaid by a track-able carrier such as UPS, Federal Express or the United States Post Office to: 

 

If the defective product is received within 14 days of the date it was delivered to you we will gladly refund the return shipping charges to your account.